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Five principles of excellent organizations : how to develop successful organizations
How do the best organizations manage to have satisfied customers, satisfied employees, and at the same time achieve fantastic results? In the book Five Principles of Excellent Organizations, these organizations are decoded through twenty years of research. A way of working and thinking appear to exist in all successful organizations, regardless of the type of organization.
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The employee´s guide to Mystery Shopping
The book explains the mystery shopping method in detail, and how employees can benefit from that the mystery shopping method is used in their companies. The book illustrates how the mystery shopping method can be used in any industry, the myths and pitfalls, and how successful mystery shopping programs should be developed and performed, to be beneficial for the company, the customers, and the empl
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The Power of Habit
In The Power of Habit, award-winning business reporter Charles Duhigg takes us to the thrilling edge of scientific discoveries that explain why habits exist and how they can be changed. Distilling vast amounts of information into engrossing narratives that take us from the boardrooms of Procter & Gamble to sidelines of the NFL to the front lines of the civil rights movement, Duhigg presents a who
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Mån - fre 09:00 - 16:00
